The CI element needs to intentional and not accidental. CI focuses on building and providing a repository of intellectual capital and proven tools, methodologies and techniques that support an intentional and systematic approach to analyzing performance, identifying opportunities, prioritizing changes and making sustainable improvements to operations. This repository is the platform for turning plans into actions, actions into results, results into learning, and applying learning back into plans and is a key driver in achieving a culture of high performance.
Achieving excellence in CI means identifying and agreeing on the core set tools, methodologies and frameworks that support improvement efforts. It means building capability in the organization by giving people the opportunity and support to become skilled practitioners in using these tools, methodologies and frameworks to implement change and learn about "what works" when it comes to implementation. It also means having a clear process for communicating and integrating learning across the business.
"The program provided a framework that enabled us to understand key issues and to confront them."