The Critical Role of the PMO
The role of the Program Management Office (PMO) is to tightly control the planning and management of complex business programs. Proper Program Management achieves the following goals:
Organizes and guides the delivery of a new business capability through multiple projects and releases, while maintaining alignment with the overall corporate vision
Applies appropriate disciplines, techniques, and tools to plan and organize the work, and to manage the incremental delivery of the new business capability
Coordinates interrelated projects and ensures interdependencies are addressed
Drives initiatives from the standpoint of desired business results, and drives the overall program toward the enterprise level goals versus those of individual operations/corporate functions
Maximizes end-to-end quality and addresses risk at a comprehensive level
Ensures adequate stakeholder and business representative involvement
Communicates with all stakeholders in terms they understand
Consistently reports program status and health, financials, issues and risks
Resolves cross-program/project team issues and high risk situations